I just returned a set of dvd's to JD Sales. They were really crummy but I was attracted by the price, $12.98 for all the films I contacted the seller for a refund and was offered $7.00. I told them to shove it and complained to EBay.
Just minutes later I was offered a full refund and printed out a postage-paid
return service shipping label! Good service from E-Bay!UE
I am happy with your receiving the refund! I am sad about the horrible condition of the DVDs that the seller is pushing. There are far better - though not perfect! - examples available from "grey market" sellers if that is the route you wish to take. As you know, nearly all Charlie Chan movies are now available in commercially produced sets, and many can be had for lower prices.