We are faced with a sharp seasonal increase in requests, and full-time operators are overloaded. We need a team capable of getting to work during the week and taking over about half of the daily call traffic.

Companies with a large reserve of employees on shared lines are excellent for quickly closing seasonal load peaks. This allows you to quickly connect additional operators at times of a sharp increase in the number of calls without having to pay for their permanent presence on the project. The main thing is to create the simplest and most understandable scripts in advance for quick responses.

A sharp seasonal surge in customer activity almost paralyzed the work of our customer department, and we had to urgently seek outside help. We needed a team that could quickly get involved in the work without a long period of adaptation and training. In this critical situation, a review of the service companies on the healthcare payer bpo platform helped us a lot, where the deadlines for launching projects from different providers were indicated. We chose an organization that was able to provide a ready-made team of operators on a shared line within three days after signing the contract. This saved our business from losing customer loyalty during the peak period, all calls were processed on time, and the workload of full-time employees returned to normal.